TUI holiday: Can I change the dates of my TUI holiday?

TUI holidays have been suspended for the next five weeks in a bid to curb the spread of coronavirus around the world. Travel firms have been devastated by the Foreign and Commonwealth Office’s decision to advise against all but essential travel. But can you change the dates of your TUI holiday?


TUI holidays, Marella Cruises and TUI River Cruises have been cancelled as a result of the coronavirus outbreak including:

TUI holidays where you are travelling on or before May 14, 2020.Marella Cruises sailings travelling on or before May 31, 2020.TUI River Cruises sailings travelling up until and including November 25, 2020.

READ MORE: TUI holiday programme changes due to coronavirus in latest warning

TUI holiday: Can I move the dates of my TUI holiday? (Image: GETTY/PA)TUI holiday: TUI has cancelled all TUI holidays up to and including May 14 (Image: GETTY)

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On Twitter, TUI wrote: “These are uncertain times for us all, and we don’t underestimate the impact on those of you with holidays booked.

“For that reason, we’ve made the difficult decision to cancel all holidays up to and including 14th May.

“Our travel promise still stands, as it’s important for us to give you the holidays you deserve.

“This means you can amend all holidays up to 30th June for free, even if you’re due to travel between 17th April and 14th May.

“We continue to comply with the government’s social distancing rules, which means our customer service teams are working from home.

“We’re receiving an extraordinarily high volume of contact, so we’re still kindly asking that you don’t call or message us unless it’s absolutely urgent. We’ll be in touch with you to discuss your options.

“Thanks so much for your patience and understanding. We face unprecedented times, but we’re all in this together.

“Let’s continue to stay safe, be kind and keep dreaming.”

TUI holiday: TUI holidays are suspended for five weeks (Image: GETTY)Can you get a refund if you have a holiday booked?

If your holiday is cancelled, unfortunately, it will not go ahead as planned.

But you can get a cash refund for the price of your holiday.

This refund should include your accommodation or just the flight if you only booked plane tickets through TUI holidays.

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If you have a holiday booked where you are travelling on or before May 14, you are able to move it to a later date for free.

If your booking is for a flight and a hotel stay, not as part of a package, the same will also apply.

Those due to travel in the next 48 hours are advised to contact TUI on 0203 451 2695, but the travel firm warns there will be a high volume.

A spokeswoman said: “We are constantly monitoring the situation and will start taking people on holiday again as soon as we are able to do so.”

TUI holiday: TUI holidays tweet about the suspension (Image: TWITTER/TUI HOLIDAYS)What to do if you are travelling before June 30

Travellers with an existing booking before June 30, booked before March 17, 2020, can amend it for free for any holiday which is currently on sale.

If you opt to change your booking and the holiday you choose is cheaper than your original booking, you will be refunded the difference.

However, if it is more expensive, you are required to pay the difference in price.

You can make a change free of charge up until seven days before your original departure date, up to May 31, 2020.

You can find a helpful guide about how to change your booking here.

EasyJet flights: When will EasyJet fly again? easyJet: Airline secures £600M bailout after issuing dire warning What if your holiday is booked for after June 30, 2020?

Holidays scheduled to go ahead after June 30, 2020 are due to proceed as originally planned.

This means normal terms and conditions for holiday cancellations will apply.

If travel advice and restrictions are in place closer to this time, it is possible TUI will issue further suspensions, but this will not be determined until closer to that time.